What should I do if I don’t receive loan courtesy notices?

English

If you don’t receive loan courtesy notices but would like to do so, you can tell a member of staff at the issue desk or contact them by phone or email. Please note that it is your responsibility to check your email and library account regularly and that not receiving loancourtesy notices does not exempt you from library regulations or overdue fines. 

What should I do if I have lost a book?

English

Any lost books should be reported to the issue desk as soon as possible. We understand that it can be difficult to admit having lost library materials, but please be aware that the sooner you report loss, the sooner the library can replace the item and the less overduecharges you risk to get for the lost materials. Once you have reported a book as lost, the librarian of either institute will let you know the cost for replacing the item. Please be aware that an additional £10 administration fee will be charged for every lost item.

What should I do if I lost my library card?

English

Report any lost or stolen library cards immediately to the issue desk or contact our library staff. You will be issued a new library card with a new user ID which you can collect from the issue desk. Please note that a card once reported as lost or stolen will be deactivated which means you won’t be able to use it any longer. If you find your old card again, please return it to the issue desk. 

Graduate Programme in Islamic Studies and Humanities

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