Policies and documents

Our website is operated by The Institute of Ismaili Studies (the “IIS”, “We” or “us”). We are a company registered in England and Wales under company number 01324858 and have our registered office at 10 Handyside Street, London, N1C 4DN. We are committed to providing high-quality digital content and excellent customer service. For shop related inquiries, you can contact us at bookshop@iis.ac.uk; for any other enquiries, please contact info@iis.ac.uk.  

The IIS Shop specialises in the sale of digital books (eBooks) and audiobooks. Most of the works featured on this website are published and sold through our affiliated company, Islamic Publications Ltd. (IPL).

• Audiobooks: Our audiobooks are available in MP3 format, which is compatible with most media players and devices.
• eBooks: Our eBooks are provided in PDF and ePub format, secured with DRM (Digital Rights Management) or sometimes called Social Watermark, to prevent unauthorised copying, distribution, and printing. Each eBook is watermarked visibly and invisibly with the purchaser’s order number, email address, name, and date of purchase. DRM protection means you cannot print, copy, or share the content beyond your personal use.

• Payment methods: We currently accept card payments only, including major credit and debit cards. Payments are processed through a secure payment gateway with encryption to ensure the safety of your financial information.
• Purchasing restrictions: At present, our services are primarily available to customers within the United Kingdom. We plan to expand our availability to other countries in the future, and any changes will be updated in these terms.

• Delivery method: Upon successful completion of your purchase, you will receive an email containing a link to download your purchased audiobooks or eBooks. The link will direct you to a secure download page.
• Delivery timing: The delivery email is automated, and you should receive it shortly after the transaction is completed. If you do not receive the email within a few hours, please check your spam or junk mail folders. If the email is still not received, contact our customer support at bookshop@iis.ac.uk for assistance. Please include your order number for faster service.

Due to the nature of digital content, once you have successfully downloaded an eBook or audiobook from our website, we are unable to offer a refund on your purchase. If you encounter any issues with your download or believe there has been an error, please contact our customer support team at bookshop@iis.ac.uk. In exceptional cases, such as technical issues preventing access to the content, we may consider a refund. Please see our Return & Refund policy for details.

• Account creation: To make a purchase and access your downloads, you are required to create an account on our website. During the account creation process, you will need to provide a valid email address and create a secure password. Your email address will be used for account-related communications and delivery of your purchased items.
• Account management: You are responsible for maintaining the confidentiality of your account details, including your password, and for all activities that occur via your account. If you suspect any unauthorised use of your account, you must notify us immediately at bookshop@iis.ac.uk. We implement security measures such as encryption and, where available, two-factor authentication to protect your account.

All content available on the IIS website, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, is the property of IIS or its content suppliers and is protected by copyright, trademark, and other intellectual property laws. The following terms apply to the use of our digital content:

• Permitted use: You are granted a non-exclusive, non-transferable licence to download and access the digital content for your personal, non-commercial use. You may transfer the digital content to your different devices for your personal use.
• Prohibited use: You may not share, distribute, reproduce, modify, display, perform, or otherwise use the digital content for any commercial purposes. Uploading the digital content to websites, file-sharing networks, or any other platform is strictly prohibited. Printing the content is also not permitted. Violation of these terms may result in account suspension, legal action, and/or other consequences.

The content on our website is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on our website, we make no representations, warranties or guarantees, whether express or implied, that the content on our website is accurate, complete or up-to-date.

Access to our website is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our website without notice. We will not be liable to you if for any reason our website is unavailable at any time or for any period. Please note that any of the content on our website may be out of date at any given time, and we are under no obligation to update it.

CHILDREN: This Website is not directed toward children under 13 years of age nor does the IIS knowingly collect information from children under 13. If you are under 13, please do not submit any personal information to the IIS.

By using this Website, you acknowledge and agree that you use the Website ‘as is’ and that you assume full responsibility for any risks associated with its use. Any loss or damage resulting from your use of the Website or reliance on its content is solely your responsibility.

We do not guarantee that our website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform in order to access our website. You should use your own virus protection software.

You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our website, the server on which our website is stored or any server, computer or database connected to our website. You must not attack our website via a denial-of-service attack or a distributed denial-of-service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

Our website provides links to several other third-party websites. While we make efforts to choose our links carefully, IIS is not responsible for the content of linked websites, or for the privacy policies of websites we link to. Since we do not control those websites, we encourage you to review the privacy policies of those websites prior to any use.

Generally, other websites may link to our website without seeking the permission of IIS. However, any such linking:

• must clearly identify IIS as the source of the information displayed and preserve the integrity of the IIS web pages without alteration
• must be fair and legal and must not damage our reputation or take advantage of it
• must not establish or suggest any form of association, approval or endorsement on our part where none exists
• Our website must not be framed on any other site

We reserve the right to withdraw linking permission without notice.

If you wish to make any use of content on our website other than that set out above, please contact: info@iis.ac.uk.

We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. Our Privacy Policy details how we collect, use, and protect your data. By using our website, you consent to the processing of your personal data in accordance with this policy. We do not share your personal information with third parties without your consent, except as necessary to provide our services or as required by law.

If you have any concerns about material that appears on our site, encounter issues with your purchase, or require assistance, please contact us at +44 20 7756 2700 or by writing to us at info@iis.ac.uk or Aga KhanA title granted by the Shah of Persia to the then Ismaili Imam in 1818 and inherited by each of his successors to the Imamate. Centre, 10 Handyside Street, London N1C 4DN. Our customer service team is available Monday to Friday from 10 AM to 5:30 PM (UK time) and strives to respond to all inquiries within 3 business days.

How we may contact you: If we have to contact you, we will do so by telephone or by writing to you at the email address or postal address you provided in your order.

We may revise these Terms & Conditions at any time by amending this page. You are expected to check this page periodically to take notice of any changes we have made, as they are binding on you. Some of the provisions contained in these Terms & Conditions may also be superseded by provisions or notices published elsewhere on the website. Any changes will become effective immediately upon posting unless otherwise stated. Continued use of the website following any changes constitutes your acceptance of the new terms. We may notify you of significant changes via email or a prominent notice on the website.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts. If a dispute arises, we encourage you to contact us first to seek a resolution. If the dispute cannot be resolved through informal negotiations, it may be referred to mediation or arbitration as an alternative to court proceedings.