Student Services

IIS Student Services

Student Services are responsible for overseeing non-academic matters relating to admissions, immigration, accommodation, student welfare, and graduation. Student Services can offer advice, guidance and support to help students get the most out their time as a student in London.

Counselling Services

The IIS has a service agreement with the University of Westminster Counselling Service. Students have access to professional and experienced counsellors who are used to working with people from a range of different backgrounds and cultures. Students may discuss anything that is bothering them in confidence, from an inability to study, homesickness, anxiety, depression to relationship problems and bereavement.

Equal Opportunities

The IIS and its partners are firmly committed to equal opportunities for all students, regardless of gender, ethnicity, colour, disability, family responsibility, age, occupation, marital status, or trade union affiliation. If you have a disability that might have an impact on your studies, please do let us know so we can ensure reasonable adjustments, if needed, can be made. If you have not already disclosed your disability on the application form, please contact Student Services at with disabilities will be supported to achieve equality of opportunity to engage with their studies. We can provide advice and guidance for all students with disabilities. Students are invited to discuss their needs with the Student Services Unit; all discussions are in complete confidence.

Please see SOAS’ Equality and Diversity Policy:

Student Engagement

The IIS maintains a robust system whereby students participate in decision-making and academic governance processes pertaining to their educational experience. The approach goes beyond representation and feedback, constituting a continuing partnership whereby students are actively involved in decision-making. This is reflected in their representation on all decision-making bodies, including governance committees either as Student representatives or student-nominated Student voices.

In terms of academic governance, each cohort elects two Student representatives to sit on the following committees:

  • Joint Programme Committee (co-chaired by the IIS and SOAS)
  • Staff – Student Liaison Committee
  • Library Users Advisory Group
  • Health and Safety Committee
  • IIS-Victoria Housing Committee

In addition to formal student representation, one student, selected by their peers as Student voices, participate in the Academic Management Committee (AMC) on a termly basis. Student voices also attend the DGS Oversight Group (OSG) and the Board of Governors meetings for specific student-agenda related items on a termly basis providing consultative input.

Students are regularly consulted on new initiatives and policy developments that are of relevance to their student experience. Extensive feedback is sought from students, starting at orientation and running throughout their studies. These range from formal evaluation mechanisms, including Mid-term Reviews for GPISH, to the collection of verbal and written feedback from Student representatives and Student Voice platforms.

Student representatives also receive specific induction training and briefing in addition to a Student representatives Handbook, facilitating the effectiveness of their role.

This deliberate engagement ensures that relevant policies and procedures and ongoing enhancements at strategic and procedural levels are informed by student perspectives.

IT Facilities and Support

Students are provided with facilities that support both Mac and PC equipment; free internet access, and high quality printing and photocopying facilities; receive an IIS email address and Office 365 that enables them to download MS Office to up to five devices free, as well as having the opportunity to take out a loan to purchase IT equipment.